FAQs

Contact

1. What are your opening hours?

Woburn House is now open 7 days a week from 8am to 11pm. Access for organisers can be arranged from 7.30am.

2. Are organisers allowed to set up the night before their event?

Depending on agreement. The meeting rooms are cleaned and prepared in the evening and are usually ready by about 6.30pm. Organisers may have access to set-up after that time. On occasion an evening meeting or conference may prevent access.

3. Is it possible to deliver conference material prior to the day of the event and return to the organiser afterwards?

By arrangement material can be delivered up to 48 hours before the start of an event and it will be stored securely. The booking office must be informed of the delivery arrangements in advance. Packages must be marked clearly with the name of the event for which they are intended, the organisers name and, if a delivery contact name is required, it can be addressed to Richard Bull. Collection from Woburn House must be made within 24 hours of the event.

4. Do you have parking?

Woburn House does not have any dedicated parking. However, there are 2 disabled bays on the street adjacent to the building, which are non-reservable. There are also parking meters around the square but these require that the vehicle be moved every 2 hours. The nearest NCP car parks are in Eversholt St (which is just outside the congestion zone) and Woburn Place; both are only 5 minutes walk from Woburn House.

5. Do you have hotel accommodation?

Although we do not have our own accommodation there are many hotels in the vicinity, some less than a minutes walk away. Download a list of local hotels.

6. What facilities do you have for the disabled?

The entry to Woburn House is completely level and there is lift access to all rooms and facilities. The lifts are equipped with a spoken directory and Braille indicator panels. There are 2 disabled toilet facilities and there is an induction loop in the Main Hall.

7. May organisers bring in their own food or catering company?

WHCC Ltd has a sole user contract with Fare. Therefore it is not permitted to bring in your own food or caterers. We are confident that our catering partner can supply excellent food at a good price.

8. Can your caterers accommodate dietary requirements such as food allergies etc?

Our catering partner is very experienced at providing meals that meet most dietary needs. 48 hours notice is required for final arrangements to be made for your event. For further details contact the bookings office.

9. How long may food be left in the meeting rooms?

In order to comply with Food Standards Agency rules and regulations food is removed and any waste discarded 2 hours after delivery to your meeting. When making arrangements for your event please inform the bookings team of your schedule so that the catering staff can arrange to clear away lunch without interrupting your meeting. Food may not be taken from the premises.

10. Do you have an inclusive delegate rate?

At present we charge for room hire, catering and other facilities as individual items, so that the cost is perfectly tailored to the clients requirements. This means that clients are able to choose and pay for exactly what they need and not be tied to a particular set of arrangements for a standard charge.

11. What events are your rooms most suitable for?

The conference rooms are mainly used for seminars, training course and conferences that use the Main Hall for plenary sessions, the Tavistock room for registration and catering services and the remaining rooms for break-out space and work-shops.

12. How flexible are the lay-outs of the rooms?

There are standard plans for the rooms that show the commonly used furniture arrangements. If you require a different arrangement we will try to accommodate your planned lay-out as long as it complies with current Fire Safety Regulations. Floor plans are drawn to scale and can be sent to you electronically for confirmation of your requirement. The room will be set-up before you arrive but if you require any alteration, or increase in seating, the front of house staff will accommodate your request as long as it is safe to do so.

13. What size are your tables?

1400cm by 700cm.

14. Do you have round tables?

We do not own any round tables, but can arrange to hire them in for you. Alternatively our rectangular tables can be laid out in pairs, in a cabaret style, for a similar effect.

15. Do you have a cloakroom?

There is space for coats at the rear of the Main Hall, in the Tavistock room and also on the West Mezzanine. Items are left at their owners risk.

16. Do you have a waiting room/foyer?

Our Woburn Foyer has opened recently and is ideal for registering delegates and large enough for beverages and standing lunches to be served. The Main Hall is accessed directly from it so it makes an excellent addition when booked along side the Main Hall.

17. Do your rooms have natural daylight?

The Main Hall, Woburn Foyer, Board Room, Mezzanine Room and Committee Room all have plentiful natural light. Meeting rooms 1, 2 and the Tavistock room are all internal but are well-lit and brightly decorated.

18. Do you have information about house-keeping?

An information sheet is provided to organisers on arrival by the front-of-house staff. It is the organiser’s responsibility to ensure that their delegates are instructed as to the evacuation procedure and other pertinent matters for their comfort during the day.

19. How do I pay for my event?

Your company will be invoiced in the week following your event. The invoice will be sent to you by email and payment is requested within 30 days of receipt. Deposits prior to the event are requested at the discretion of the Conference Centre Manager.

20. Do you offer discounts?

Please check the website or speak to the bookings team to get details of our current offers.

21. Do you have video/tele-conferencing facilities?

Yes we have both video and telephone conferencing facilities. Please contact the Bookings Team for further details.

22. Do you have Wifi connectivity?

This service is available in all meeting rooms free of charge.

23. Can you dispose of confidential waste?

By arrangement bags for confidential waste can be supplied, which, when filled, will be removed for secure disposal by our contractor. The cost per bag is £4.50 (plus VAT).